US Focus on Fulfilment: Digital Week

US Focus on Fulfilment: Digital Week

16 June 2021 - 17 June 2021

10:30 am - 12:30 pm

Zoom – EDT

Meeting description


Individually tailored learning & networking experience for Heads of eCommerce & Omnichannel, Supply Chain Warehouse & Logistics Directors, Heads of International, COOs, Heads of Fulfilment and Delivery.

Retail delivery has really been put into the spotlight over the past 12 months. The global pandemic will change the world forever. But what will this mean for retail? Are there longer term scenarios that you are basing your planning on? What do other people think the retail landscape will look like as the world moves out of lockdown? Is this something you need to think about now?

Some of our members are experiencing unanticipated spikes in demand, others the exact opposite. Many are concerned about their high street presence, a few about their survival. And everyone is dealing with new and unforeseen pressures on their inventory, supply chains and resources. Now more than ever, retailers need to harness the capabilities of their 3PLs and other fulfilment partners to create agile, cost effective fulfilment strategies domestically and overseas, that truly cater to the demands of their customers. But it is SO much easier said than done… There is a lot to talk about!

Over the course of three days, in bite-sized and curated pieces, you will participate in Digital Roundtable discussions, curated 1-1 “meetings” with peers, on-demand stories from some of members, and on-tap help from the partners making it all work for you.

If this Digital Week focus is a top priority for you book now to request to join the discussion. Once you have selected to join, and your request is accepted, you will receive a notification in “My Notifications” in your profile confirming your booking!

Following this acceptance a member of The Retail Hive team will reach out to schedule some time in your diary to understand more about your specific needs and send you the calendar invite with all the details you need.

You can review all your meetings and status of your bookings in “My Meetings” on your profile page.

Your Peer Group Is Your Secret Source – Closed doors, Open minds, Chatham House Rule applies.

Topics of discussion include:

  • Warehouse Agility
  • Final Mile Innovation 
  • The Role of the Store  
  • Navigating Returns
  • Customer Experience  on Delivery
  • Optimising Inventory, Space and Resource
  • Sustainability in the Supply Chain
  • Automation & Robotics

Detailed breakdown of Roundtable topics:

Warehouse Agility

Unprecedented spikes in demand from eCommerce coupled with reduced warehouse capacity means that retailers are looking to fulfil online orders from all available pools of stock. WMS and greater inventory visibility will clearly help drive efficiencies in the system enabling orders to be fulfilled quicker and cheaper, whilst reducing times for delivery and returns process. WMS has shot to the top of the shopping list for many retailers and during this discussion members will share: What solutions are out there? What selection criteria are others applying? Are there alternatives to consider? What systems are others using – pros & cons? What else is required to ease the pressure?

Final Mile Innovation

From drones to liveried couriers; lockers and kerbside pick up there are innovations aplenty in the final mile as this crucial part of the supply chain comes increasingly under the spotlight. Ensuring a high level of customer service and flexibility, along with cost control, takes a large element of strategic planning. It’s vitally important that end-to-end planning doesn’t stop once the delivery has been handed over to the final mile courier. During this session members will share their approaches for the final mile, success stories and lessons learnt, experiences ensuring couriers/ outsourced providers live the company values. 

The Role of the Store

Stores have transformed into hyper local DCs as retailers adapted quickly to meeting unprecedented eCommerce spikes and accommodating the resulting demands on their distribution network. The movement to fulfilment from store is a trend that is here to stay as it offers hyper local flexible delivery options with greater control over the brand experience for customers who are now used to faster, more personalised and greener delivery options. During this discussion we will dive into how to make fulfilment from store a sustainable part of fulfilment strategy, investigating technology, space, inventory and organisational levers that need to be in place & ship from store as a loyalty driver for VIPs.

Navigating Returns

The increase in online has brought with it a deluge of returns which has given rise to a number of pressures. Not least of which will be how carrier networks are absorbing the additional pressure of reverse logistics. During this discussion we will share plans for how to get returned inventory back on sale; prioritising orders vs returns internally; managing inventory throughout the returns process; tips for working with returns solution providers to increase speed and efficiency; evolution of returns promise to customers and who carries the cost.

Customer Experience of Delivery

A host of new customers are now buying online and key to the question of retention is their experience of fulfilment. So it is all eyes on delivery! One of the few opportunities in an online customer journey for the customer to interact with a real person is when their goods are placed in their hands, and this is where a premium experience can be given. So how are retailers using this window to drive experience, engagement and loyalty? During this session we will discuss: how delivery models have changed; managing customer expectations on delivery; minimising the risk of getting the delivery experience wrong; plans for final mile and delivery promise after lockdown; personalising the delivery experience.

Optimising Inventory, Space and Resource

During this discussion retailers will share what actions they’re taking to increase output from their DCs and improve productivity. We will discuss: shift patterns and profiles, activities that can be removed from DCs, expansion of physical space, process engineering, making best use of stock, putting stores back into play and other solutions to increase output.

Sustainability in the Supply Chain

There is no denying the increasing demand from customers for retailers to embed sustainability into delivery and increasing numbers of customers making shopping choices based on environmental impact. What are some of the products and processes other retailers are adopting to make the supply chain more sustainable, how is this being communicated to customers, and what is the impact on the top line and on the bottom line? During this discussion we will share insights around: measures to reduce the environmental and waste impact of fulfilment operations; corporate attitudes and policies on fulfilment sustainability; is sustainability profitable; and how can it be used as a driver for customer engagement and loyalty?

Automation and Robotics 

As the retail landscape continues to evolve across multiple channels fulfilment operations must continue to do the same to ensure success. As retailers leverage multiple channels it’s essential for fulfilment operations to facilitate this growth in an optimal way.  From overcoming labour constraints to supporting new fulfilment centres across the supply chain automation and robotics are no longer a future opportunity, but a real time opportunity to serve the needs of today and evolve with future requirements.  Members will join the discussion to share experience and insights on: How has the business case for automation changed? What elements of fulfilment operations ( warehouse, micro fulfilment centre) can/should be automated? What solutions are others exploring for conveyoring, auto-bagging, pick/pack? And how quickly can these be implemented? What are others doing to overcome the challenges of automation/robotics implementation?