US Thinking Outside The Bot Box: Digital Boardroom

US Thinking Outside The Bot Box: Digital Boardroom

27 May 2021

11:00 am - 12:30 pm

Zoom – EDT

Meeting description


Using chatbots to direct customers to FAQs and solve WISMO enquiries as part of the after sales customer support mix is a well established driver of efficiency and speed. But over the past 12 months significant innovation in chatbot technology combined with the mass customer migration to online has encouraged Retail Hive members to make targeted use of automation to advance customers through their pre-purchase online journey, helping to move them to checkout and conversion. And most exciting of all are examples of where chatbots are being used on social channels to make social commerce a reality, providing timely and relevant steerage of customers pre and post sale on their preferred channels for interaction.

During this discussion Retail Hive members will explore how to deploy chatbots across channels throughout the entire customer journey to drive growth, loyalty and efficiency.

If this boardroom focus is a top priority for you book now to request to join the discussion. Once you have selected to join, and your request is accepted, you will receive a notification in “My Notifications” in your profile confirming your booking!

Following this acceptance a member of The Retail Hive team will reach out to schedule some time in your diary to understand more about your specific needs and send you the calendar invite with all the details you need.

You can review all your meetings and status of your bookings in “My Meetings” on your profile page.

Each “Digital Boardroom” will take place on Zoom and promises to:

  • Dig deep into a single business issue through interactive discussion with your peer group.
  • Deliver a focused 60-90 minutes from 11-12:30 so you can fit it around your other commitments.
  • Cap participation at 6-8 participants to ensure genuine interaction and free-flowing discussion.
  • Operate under the Chatham House Rule so you can be sure of a safe environment in which to share your challenges.